Return
Return conditions
Returns must be made within 14 days of receipt of the shipment. Please inform us in advance about returning the goods by emailing info@sundevilla.com and include your order number in the subject line.
The goods must not be used in any way. They must be kept with tags and all accessories included. When trying on, observe the following hygiene requirements - before trying on, stick the enclosed hygiene sticker on the bottom of the swimsuit (remove the sticker immediately after trying on) or follow the principle of trying on underwear.
If the goods are assessed as damaged, they will be returned to your address without a refund.
Return procedure
Please return the goods exclusively through Zásilkovna branches to this delivery address:
recipient: Sundevilla swimwear
phone: +420 739487794
email: info@sundevilla.com
delivered to the dispensing point: K nemočnično 2275/49, Nový Jičín 74101 (JASO elektro)
PROCEDURE:
Step 1: Inform us in advance about returning the goods by emailing info@sundevilla.com - please include your order number in the subject line
Step 2: Via the Zásilkovna mobile application, complete the shipment to the delivery address specified above (the buyer pays this postage). Detailed instructions can be found here www.zasilkovna.cz/odeslani
Step 3: Return the item back to the original box and pack it properly.
Step 4: Bring the package to the nearest Zásilkovna branch, where the operator will label the package and send the package www.zasilkovna.cz/pobocky
Step 5: Wait a few days for a confirmation email that we have received your shipment safely.
Step 6: If everything is in order, we will refund your money to your bank account within 14 days.
The goods must be properly packaged before being sent back to prevent damage.
REFUND
We will refund the money to your bank account within 14 days of receiving the goods from the e-shop.